Customer Service and Support Contact Information:
Telephone: Call us For Support at (479) 265-1688
Customer Service Information Sheet: Customer Service – Call Handling Procedures
Service Desk Request Form: If it is after hours and your request is an emergency, please call the direct support Line:
(855) 978-6061
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- Priority 1 – CRITICAL – Production systems are down, causing critical impact to business operations if service is not restored quickly Littleman IT Tech Solutions commits substantial resources around the clock to resolve the situation
- Priority 2 – MAJOR – Production systems are severely degraded, impacting significant aspects of your business operations.
- Littleman IT Tech Solutions
- commits full-time resources during business hours to resolve the situation (8am-5pm central M-F excluding holidays)
- Priority 3 – MINOR – Productions systems are degraded. Functionality is noticeably impaired, but most business operations continue.
- Littleman IT Tech Solutions
- commits resources as available during normal business hours (7am-7pm Mountain Time M-F excluding holidays)
- Priority 4 – INFORMATIONAL – Customer requires assistance but daily operations are not affected.
- Littleman IT Tech Solutions
- places these requests into a standard job queue for research and response. Calls are generally returned within 48 hours.