The “Scope of Services” for our IT support is
a detailed document that outlines the specific IT tasks, responsibilities, and deliverables our support team will provide, along with what is excluded. It clarifies the boundaries of what services are offered to ensure clear understanding between Littleman IT Tech Solutions and the client, manage expectations, and define project objectives, timelines, and costs. This is often defined in our contract and is essential for creating Service Level Agreements (SLAs).
Key components of our IT support scope of services
- Service catalog: A list of specific services offered, such as hardware support, network management, software assistance, and data backup.
- Deliverables and tasks: A clear description of the specific work to be completed, including any reports, milestones, or end products.
- Roles and responsibilities: Who is responsible for what, from both Littleman IT Tech Solutions team and the client.
- Timelines: The expected duration of the agreement and specific deadlines for project completion.
- Service boundaries: What is explicitly in scope (included) and what is out of scope (not included) to prevent misunderstandings.
- Costs and payment: Details on pricing, billing frequency, and payment terms.
- Change management: A process for handling any changes or additions to the original scope.
Why it is important
- Clarity: It ensures Littleman IT Tech Solutions and the client have a shared understanding of what will be delivered.
- Expectation management: It helps prevent the client from expecting services that are not part of the agreement.
- Accountability: It makes it easier to hold Littleman IT Tech Solutions accountable for the services we are contracted to provide.
- Project control: It serves as a reference point to keep projects on track, within budget, and on schedule.