Our Tiered plans for device management and monitoring typically involve distinct levels of service, features, and pricing, with lower tiers providing basic functionality and higher tiers offering advanced analytics, automation, and support
Some of our tiers are often based on a per-technician or per-device model and can be structured around different business needs, such as the number of devices, complexity, or the required level of support. For example, a “Growth Plan” might include features that are not in the “Pro Plan,” such as advanced analytics and custom asset management.
Examples of tier-based features:
- Pro Plan: Basic remote monitoring, patch management, and ticketing.
- Growth Plan: Pro Plan features plus advanced analytics and custom asset management.
- Power Plan: Growth Plan features plus more advanced network monitoring and dedicated support.
Other tiered approaches:
- Data Center Tiers: A standard for data center reliability, where Tier 1 is the lowest reliability (99.671% uptime) and Tier 4 is the highest (99.995% uptime). Each tier has different requirements for power and cooling redundancy.
- Risk Management Tiers: A three-tiered approach to risk monitoring that aligns with an organization’s structure, from the highest-level organizational strategy (Tier 1) down to specific information systems (Tier 3). This model ensures that monitoring activities are driven by overarching business goals and risk tolerance.