Yes, a significant and growing number of businesses and individuals use IT support for monitoring, maintenance, and management
. By 2025, this has evolved from reactive “break-fix” models to proactive managed services.
Adoption and Market Growth
- Widespread Business Use: The global managed services market is valued at approximately $309 billion to $500 billion in 2025.
- Small and Medium Businesses (SMBs): Previously considered a service for large corporations, SMBs are now a primary driver of growth as they seek cost-effective ways to manage complex digital transformations and cybersecurity.
- Consumer/Personal Use: Individuals often use similar services through cloud-based subscriptions (like Microsoft 365 or Google Workspace) and automated device management tools for security and data backup.
Key Services Used in 2025
- Proactive Monitoring: 24/7 systems detect issues like network failures or potential cyberattacks before they disrupt the user.
- Maintenance & Patching: Automated software updates and hardware checks prevent long-term damage and close security vulnerabilities.
- Cybersecurity Management: Constant vigilance through AI-driven threat hunting and endpoint security is now a standard requirement for both personal and professional environments.
- Cloud & Remote Support: Management of cloud storage and remote desktop support allows for seamless work from any location.
Benefits of Use
- Reduced Downtime: Proactive monitoring reduces critical system failures by up to 70% compared to reactive approaches.
- Cost Efficiency: Using third-party IT support is often cheaper than maintaining a full-time in-house team for small organizations.
- Security & Compliance: 2025 regulations (like Cyber Essentials Plus) mandate rapid vulnerability fixes, making professional monitoring essential for meeting legal standards.